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What queries are available for customer experience by default?

Available queries

  • Find all processes related to customer journeys

    All processes with their associated customer journeys are output.

    Start object: Function

    1. Find customer touchpoints clustered by associated channel

      The customer touchpoints belonging to a channel are output.

      Start object: Distribution channel

      1. Find customer touchpoints clustered by associated ownership

        All customer touchpoints for which the selected organizational unit is responsible are output.

          Start object: Organizational unit

        1. Find customer touchpoints clustered by associated risk

          The customer touchpoints belonging to a risk are output.

          Start object: Risk

          1. Find risks and initiatives for all customer touchpoints

            All customer touchpoints are output along with their associated risks and strategic initiatives.

            Start object: Customer journey

            1. Find risks and initiatives for bad customer touchpoints only

              All bad customer touchpoints are output along with their associated risks and strategic initiatives.

              Start object: Customer journey

              1. Get full customer journey overview (for data maintenance)

                A table is output showing a complete overview of the customer journey.

                  Start object: Customer journey